Unified Communication systems provide an integrated communication setup for collaborative communication within the organization over multiple channels including voice, messaging and video. It promotes collaborative culture and feeling of belongingness among the employees.
IP Contact Centre (IPCC) is extended and advanced form of unified communication. The modern IP Contact Centre has transformed the conventional call center into a full-fledged customer experience and relationship management center over multi channels including voice call, instant messaging, and chatting and web access. IPCC is vital for customer retention and future growth.